General Terms and Conditions of the Little Blue Lamb Online Store
laying down the business conditions between the operator / seller and the customer / buyer / consumer (hereinafter referred to as “GTC”) valid from 01.02.2019
INTRODUCTORY PROVISIONS
Purchases through the online store www.littlebluelamb.sk can be made by natural and legal persons without restrictions, provided that they comply with these general terms and conditions (hereinafter only GTC). By ordering the goods, the customer agrees to these GTC.
Seller / operator: HAVAT COMPANY sro, registered office: Sokolská 19, Senec 90301,Slovak republic ID number: 52 114 902, VAT number: 21 2090 0353, registered in the Commercial Register of the District Court Bratislava I Section: Sro, File number: 133732 / B.
Buyer / customer: A natural person or legal entity which, by its order of goods (specified below), has entered into a binding legal relationship with the seller.
Goods: products or services that are in the offer of the online store www.littlebluelamb.eu.
ORDERING GOODS
The buyer can order any goods that are in the offer of the online store www.littlebluelamb.eu
You can order the goods by correctly filling in and sending the electronic form with the order of goods (product (s) or service / goods) in the online store www.littlebluelamb.eu
All received electronic orders of goods are considered as a proposal to conclude a purchase contract.
After selecting the products and sending the order, the buyer will receive a confirmation of delivery of the order to the e-mail address and later information about the status of the order.
After confirming the order, a binding legal relationship arises between the buyer and the seller. The buyer hereby undertakes to pay the full purchase price for the ordered and delivered goods, including transport costs (“postage”), calculated before the order is placed.
By confirming the order, the buyer confirms the truthfulness and correctness of the data filled in the order and consent to the processing of the personal data provided. At the same time, by sending the order, the buyer confirms that he has read these GTC and agrees with them in full. Notwithstanding the other provisions of these GTC, the operator is not liable to the buyer for lost profits, lost opportunities or any other indirect or consequential losses due to negligence, breach of the purchase contract or otherwise incurred. In the event that the competent authorities of the Slovak Republic prove certain provisions of these GTC as invalid or unenforceable, in whole or in part, the validity and enforceability of other provisions of the GTC and the remaining parts of the relevant provisions of the GTC remain unaffected. On the day of sending the electronic order form, unless expressly agreed between the two parties
The order of goods must contain:
Name and surname of the buyer
Complete postal address for delivery of goods (street, number, city, postal code)
Phone number and e-mail
The exact name of the goods
Number of pieces from each item of goods
Method of payment for goods (cash on delivery, transfer to account)
Method of transport and collection of goods (by post, personal collection)
The order for legal entities must also contain:
ID number and, if he is a VAT payer, also the company’s VAT ID number
Contact person
Billing address (if different from shipping address)
The Client declares that he agrees in accordance with Art. § 7 par. 1 of Act no. 428/2002 Coll. on the protection of personal data, as amended, that the controller processes and stores his personal data, in particular those listed above and / or that are necessary for the activities of the controller and processes them in all its information systems. The customer grants this consent to the operator for an indefinite period. The customer may revoke the consent to the processing of personal data at any time in writing (by e-mail, letter) or by telephone, on the basis of which the operator will delete his personal data from its database.
If the goods are delivered by the contracted carrier, the customer gives the operator the right to provide the contracted carrier with the necessary personal data for the purpose of delivery of the goods (name / business name, address, telephone).
PAYMENT TERMS AND PRICES
The buyer may make payment for the goods in one of the following ways:
Before taking over the goods:
by bank transfer: FIO BANKA, a.s., account number: 2101557333/8330 SK9483300000002101557333
by payment card
by PayPal
If the customer, upon payment before taking over the goods, does not pay for the ordered goods within 7 days of order confirmation, the seller has the right to mark the order as invalid. At the same time, the legal relationship between the buyer and the seller ceases.
The invoice will be sent to the customer’s e-mail. Ordered goods and shipping costs will be invoiced. Valid prices of goods are listed for individual items and apply exclusively to purchases in the online store www.littlebluelamb.eu.
The seller reserves the right to change the prices of goods.
The seller guarantees the delivery of goods at the price specified in the online store at the time of ordering the goods.
TERMS OF DELIVERY
The ordered goods will be sent to the buyer in the chosen manner.
The goods will be sent to the buyer within 3 to 7 working days from the confirmation of the order, respectively. if you choose to pay by bank transfer within 3 to 7 days from the date of crediting the payment to the seller’s account.
The customer acknowledges that the stated delivery dates (delivery times) are for guidance only. The customer agrees to extend the delivery time if the production of the ordered goods or other circumstances so require. If the operator is not able to deliver all the ordered goods to the customer within the agreed time, it will notify the customer as soon as possible and notify him of the expected delivery date of the ordered goods or suggest the delivery of replacement goods.
For delivery of ordered goods within EU
Delivery prices vary by country. The customer can see the price for the country of delivery in the cart after entering the destination country.
The seller is not responsible for:
delayed delivery of goods caused by the courier (post / courier)
delayed delivery or non-delivery of goods due to incorrect address of the recipient (by the customer)
damage caused by the courier (mail). Do not accept visibly damaged goods (damaged package packaging, etc.)!
The customer is obliged to thoroughly check the goods upon receipt from the delivery person and confirm the receipt of the goods with his signature on the receipt of the goods.
If the shipment is visibly damaged or destroyed, the customer is obliged to contact the seller immediately without taking over the shipment. Complaints for possible non-delivery of goods due to the delivery person or damage to the goods caused by the delivery person must be made directly to the delivery person in such cases. Complaints of mechanical damage to the goods caused by transport, acceptance, which the customer confirmed without defects to the delivery person, will not be recognized by the seller as justified and performance from such a complaint will not be provided to the customer.
The customer and the seller have agreed that they fully recognize the electronic form of communication, in particular via electronic mail and the Internet, as valid and binding for both parties.
WITHDRAWAL FROM THE CONTRACT (order cancellation)
Cancellation of the order by the buyer – as a buyer you have the right to withdraw from the order at any time before the shipment of goods without any penalty. In accordance with the law, you as a consumer have the right to withdraw from the contract concluded at a distance without giving a reason within 14 days from the date of receipt of the goods by you or a third party designated by you, with the exception of the carrier. The withdrawal period is maintained if you send a notice of exercise of the right of withdrawal before the withdrawal period expires.
If you decide to withdraw from this contract within this period, please comply with the following conditions: inform us of your decision to withdraw from this contract by a clear statement sent by letter to HAVAT COMPANY sro, Sokolská 19, Senec 90301, Slovak republic or by e-mail to the info@littlebluelamb.eu. For this purpose, you can use the following sample form to withdraw from the contract, which is also sent to you when ordering the goods.
MODEL FORM FOR WITHDRAWAL
1.(fill in and send this form only if you want to withdraw from the contract)
– To: HAVAT COMPANY s.r.o.Sokolská 19, Senec 90301, e-mail: ……………….
– I hereby declare * that I am withdrawing * from the contract for the following goods: ………… ..
– Order date:
– The date of acceptance: …………..
– Name and surname of consumer (s) * ………… ..
– Address of the consumer (s) * ………… ..
– Signature of the consumer (s) * ………… ..
– A date …………..
* Strike out what does not apply.
the goods that you will send under this warranty back to our address (HAVAT COMPANY sro, Sokolská 19, Senec 90301, Slovak Republic), must be in the original packaging, must not be used, must not be damaged, complete with the original proof of purchase. possible accessories. Do not send the goods on delivery, we recommend that you insure the goods.
the goods must be sent no later than 14 days from the date of exercising the right to withdraw from the contract. The deadline is considered to have been met if you send the goods back to our address HAVAT COMPANY s.r.o., Sokolská 19, Senec 90301, Slovak Republic before the expiry of the 14-day deadline. The direct costs of returning the goods are borne by you.
you are responsible for any reduction in the value of the goods as a result of handling them in a manner other than that necessary to determine the nature, properties and functionality of the goods.
in the event of non-compliance with any of the above conditions, unfortunately, we will not be able to accept withdrawal from the consumer contract and the goods will be returned at the expense of the buyer.
Consequences of withdrawal from the contract: After withdrawal from the contract, we will refund the purchase price of the goods. Payments will be returned to you without undue delay, no later than 14 days from the date we receive your notice of withdrawal from this contract. Payment for the purchased goods will be paid to you only after delivery of the returned goods back to our address or upon presentation of a document proving the return of the goods, whichever occurs first.
If the customer, upon payment before taking over the goods, does not pay for the ordered goods within 7 days of order confirmation, the seller has the right to mark the order as invalid and the order will be canceled by the seller.
If the customer does not pay and does not take over the ordered goods outside the situation of damage to the goods on delivery (returns the shipment as undelivered through no fault of the seller, eg if the contracting carrier did not find the addressee, did not notify the shipment, ), the seller may claim damages caused by a breach of the obligation to which the contractual penalty applies. In such a case, the contractual penalty is set at a minimum of the paid postage and a maximum of 50% of the total price of the order. The customer who did not accept the order will be sent an e-mail requesting information on what to do with his order. The customer has 7 days from the date of sending the message to respond to this call. If the customer requests the re-dispatch of the returned shipment, the seller charges a second handling fee and postage to the total price of the shipment. Re-dispatch of such a returned shipment is possible only upon payment in advance. If the customer does not respond to the seller’s request within the specified period, the order will be canceled by the seller.
The seller has the right to cancel the order in case of non-delivery of goods due to force majeure, due to termination of production, due to its sale or due to impossibility of delivery at the price listed in the online store, in all these cases the operator informs the customer . The seller is obliged to provide the possibility of delivery of replacement goods. The customer has the right to refuse the possibility of delivery of replacement goods and to withdraw from the order of the said goods. In case of payment of the purchase price or its part, upon cancellation of the order, the funds will be returned to the customer within 15 calendar days in the same way as was used for payment for the goods.
RESPONSIBILITY FOR DEFECTS IN THE GOODS, WARRANTY
Complaints procedure of the LittleBlueLamb online store and Instructions for the care of individual types of footwear
The goods are shipped carefully packed. The customer is obliged to thoroughly check the goods upon receipt from the delivery person and confirm the receipt of the goods with his signature on the receipt of the goods. If the shipment is visibly damaged or destroyed, the customer is obliged to contact the seller immediately without taking over the shipment. Complaints for possible non-delivery of goods due to the delivery person or damage to the goods caused by the delivery person must be made directly to the delivery person in such cases.
Complaints of mechanical damage caused by transport, the acceptance of which the customer confirmed without defects to the delivery person, will not be recognized by the operator as justified and performance from such a complaint will not be provided to the customer. Before the first use, the buyer is obliged to study the warranty conditions, including instructions for use, and then follow this information carefully. The warranty period begins with the takeover of the item by the buyer.
All possible complaints will be assessed in accordance with the valid Civil Code and the Consumer Protection Act No. 250/2007 Coll. within the 24 month warranty period. The warranty period begins on the day the goods are taken over by the customer from the seller. The warranty period is the period during which the product should retain its useful, qualitative and aesthetic properties.
Complaints for the purposes of these Complaints Procedure means the right exercised by the customer from liability for defects in the goods, which requires a certain remedy, or compensation for incorrect performance, respectively. non-performance of the subject of the contract. The warranty covers manufacturing or material defects that occur during the warranty period, provided that the recommended treatment of the product stated in the warranty card is observed. At the end of the warranty period, the possibility of making a claim expires. Error means a deficiency in the goods, which is limited or prevented from further consumption. The warranty period is not to be confused with the service life of the product, as the service life of the product is closely linked to the correct care and handling of the product. The service life of the product can be significantly shortened by the intensity of use. It is necessary to file a complaint without undue delay, as soon as the defect occurs.
Further consumption of damaged goods may cause an increase in the defect, deterioration of the goods and may be a reason to reject the complaint. When buying shoes, please make sure that the selected type, number and shape of the shoes exactly match your needs. Improperly selected type of shoes, incorrect size, width or shape of shoes is not a reason for a complaint. Also, shoes with hand stitching, upper perforation and leather sole are not suitable for wearing in a humid environment. The warranty does not cover defects caused by unprofessional interventions, improper maintenance, improper cleaning, washing in the washing machine, prohibited modifications, improper storage, improper drying (at the heat source), or normal and mechanical wear of the product (pinched tips due to rubbing, dry soles). The warranty period is extended by the time when the goods were under repair, or by the time during which the customer could not use the goods properly. The customer is obliged to take over the goods even in the event of a rejected complaint. If the customer does not accept the goods, the goods will be disposed of after 2 months.
Complaint handling procedure:
5.1. The customer submits a complaint at the seller’s registered office in writing. Send the goods in the form of an insured package at your own expense to the seller’s address:
HAVAT COMPANY s.r.o., Sokolská 19, Senec 90301, Slovak Republic. We do not accept cash on delivery. It must be clear from the complaint in particular:
who is submitting the complaint (name, surname, permanent residence address),
the subject of the complaint, or what the customer demands,
to whom the complaint is addressed,
date of filing the complaint,
signature of the customer or the signature of the authorized person together with the power of attorney.
Furthermore, do not forget to enclose the proof of purchase (invoice) and the cleaned claimed goods.
5.2. If the complaint does not contain the requisites listed in point 1 of this article, it will be considered unjustified.
5.3. The deadline for handling the complaint is a maximum of 30 days from the date of the complaint. The seller will issue a written document to the buyer about the handling of the complaint. The buyer will be informed about the result of the complaint either by post or e-mail. In the case of a recognized complaint, the seller will ensure the elimination of the defect, if the defect cannot be eliminated, the return of funds to the buyer. In the event of a rejected complaint, the seller will ensure the return of the goods together with a written statement. They consider defects of goods to be remediable which can be rectified in a timely and proper manner without compromising the performance of the product. Complaints cannot be made for normal wear and tear of the goods during the warranty period and the associated deteriorating product quality.
5.4. Complaint claim means the day the claim is lodged by the buyer. The following is considered to be the day of the complaint:
for postal items – the day of delivery of the complaint and the claimed goods to the seller’s registered office)
Other legal relations between the seller and the customer not expressly regulated by this Complaints Procedure will be governed by the relevant provisions of individual contracts concluded between the seller and the customer, the relevant provisions of generally binding legal regulations in force in the Slovak Republic, respectively.
The Seller is entitled to change or supplement these Complaints Rules at any time due to changes in legal regulations and the business environment. The seller will determine the current version of the Complaints Procedure by publishing it on his website.
Instructions for the care of individual types of footwear:
Smooth leather shoes – Smooth leather shoes must be cleaned of dirt with a suitable brush, soft cloth or damp sponge. Treat dry leather with cream. Avoid soaking, it damages the appearance of the surface and deforms the shape. If the shoes get wet, make sure that they are cleaned, dried and creamed in time with a cream designed for the type of leather and the type of surface treatment.
Hair materials – velor and nubuck. Hair materials such as velor or nubuck must be cleaned with white lubricating rubber, brushed without pulling the hair out. Impregnating preparations in sprays are suitable for treatment. Pure leather is never creamed !!!
Patent leather – Patent leather is recommended to be cleaned with a soft, dry or wet cloth. The surface must be protected from chemical influences, soaking and frost.
Coated leather – As with patent leather, it is recommended to clean with a soft cloth dry or wet. The surface must be protected from chemical influences, soaking and frost.
Plastic materials – Rubber materials are easily cleaned with water and detergent and wiped with a cloth after rinsing. Avoid sudden temperature changes. This marking informs about the material, which makes up at least 80% of the area.
When choosing shoes, please make sure that the selected type, number and shape of the shoes exactly match your needs. Improperly selected shoe type, incorrect size, width or shape of shoes CANNOT BE A REASON FOR LATER COMPLAINTS
FINAL PROVISIONS
The seller reserves the right to change these GTC without prior notice. The obligation to notify the change of the GTC in writing is fulfilled by placing it on the store’s website.
In addition to the general provisions of the Civil Code, special regulations apply to business relations (as well as other legal relations that may result from it) with natural persons who do not act in concluding business contracts according to these GTC within the scope of their business activities. Act no. 102/2014 on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the seller’s premises, Act no. 250/2007 on consumer protection.
